AG
Adriaan G
1 reviews | Active since Mar 2009
23 Apr 2019, 15:27
Worst after sales service
Logged a service request for a Samsung Fridge repair on 12 Feb 2019. Promise after promise and plenty of excuses and almost 3 months later still not resolved. I've never experienced such terrible after sales service from any company - I will avoid all Samsung products in future.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
23 Apr 2019, 15:29Good day Adriaan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply23 Apr 2019, 15:29
Official
Good day Adriaan
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's replyOfficial
23 Apr 2019, 15:35Good day Adriaan
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ
Samsung South Africa's reply23 Apr 2019, 15:35
Official
Good day Adriaan
Herewith your reference number:
***
SamsungSA:^LZ
SamsungSA:^LZ