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revon S
1 reviews | Active since Dec 2014
01 Sept 2015, 14:29
Worst after sales service
i had a problem with my Samsung galaxy s6 edge,this phone wont pick signal and continuously drops signal.Took the phone into Samsung and they advised the software needs to be reloaded.After the software reload the phone continued with the same fault.Samsung then advised there is no stock of the mother boards and i will have to wait a month for this to get fixed.After making a noise they then decided to replace my phone but heres the best part,i was advised it will take ten days it has gone to almost 15 days and still not yet resolved.This is ****py service for a premium branded company with supposedly premium products.<br> <br>
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Replies (1)Samsung South Africa's replyOfficial
01 Sept 2015, 17:00Hello revonsingh,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the lack in service that you have received regarding your S6 complaint. We will be sure to look into this and contact you to provide feedback.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the lack in service that you have received regarding your S6 complaint. We will be sure to look into this and contact you to provide feedback.
Kind Regards
Samsung South Africa
Samsung South Africa's reply01 Sept 2015, 17:00
Official
Hello revonsingh,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the lack in service that you have received regarding your S6 complaint. We will be sure to look into this and contact you to provide feedback.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the lack in service that you have received regarding your S6 complaint. We will be sure to look into this and contact you to provide feedback.
Kind Regards
Samsung South Africa
