WORST AFTER SALE CUSTOMER SERVICE

I purchased a Samsung microwave for my employer at Makro on 11/10/2022. I started giving us some problem. I then called Samsung and they referred us to their contracted technician for Assessment. I then got a Service Order Sheet confirming the repairs falls within the warranty and it will be repaired. Later that day a got another call from the same consultant (Kealeboga) saying they won't be liable for the repairs including the assessment cost, meanwhile it's them who asked me to take it for Assessment. He escalated the matter further, I then asked for the Assessment Report for the microwave and the reason why they won't fix it under the warranty last week already and till today, I'm still waiting for it. It's been a week now, still no report.