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claudine C

1 reviews | Active since Oct 2016

27 Oct 2016, 15:30

worst after care service

<p>Worst after care service i have experienced and i suggest no one ever purchases a samsung product. my TV was faulty and a samsung approved repair store Pretoria Appliance and TV in Retief Street Pretoria West came to collect my TV on the 10th of October it is now 17 days later and still no TV and no communication from Rosa the manager, after failed email attempts as well as phone calls nothing is being done. my job card number is 63226. very disappointed and not liking SAMSUNG</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Oct 2016, 16:21
Official

Good day Claudine,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complains division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your Complaints reference number: ***

Kind regards

Samsung SA