Worst

Samsung has lost another loyal customer.

Below is what you can expect when your R32000 flagship device under warranty breaks.

Called Samsung who advised me to take it to the repair center with all the relevant paperwork.

23rd Jan : Phone logged in for repair ETA 5 days

26th Jan : Awaiting parts eta another 5 days

8th Feb : awaiting parts another 2days

11th Feb :awaiting parts another 2 days

16th Feb: Awaiting parts no another 7 days

17th Feb: parts not arriving DNA

Samsun loaded SAW (replacement)

Samsung requested me to make payment of R1000 as part of the replacement fee. (Made payment same day)

23rd Feb :SAW approved load exchange No stock of replacement , you have to wait till stock arrives.cannot provide ETA. (Requested to choose another device)

24th feb: no stock s21 ultra 5g ( no eta)

28th Feb: no stock of Galaxy fold 3(no eta)

1st March : no stock of anything (no eta) I then called a diffrent sales agent from the same company (samsung za)who confirmed they have all the stock above.

I called the agent back and explained that I called another agent who confirmed they have stock of everything.

Sales agent said I should send screenshots of items available (i sent it).

The sales agent then called me back and explained that they have stock, but the stock they have is for Sale not for replacements .

2nd March: Samsung sent credit sheet via mail.

I was told to go to a store ,show the mail,show the credit note and collect a new device.

3rd March: store advised that they cannot provide replacement without sending device to Samsung. (Samsung has the device)

4th March : Credit department can't be reached from Samsung.

The customer service agent can't be reached either.

I called 4 times left 3 messages and was promised a call back.

I Did not receive the call back.

Looking forward to hearing what excuse will arise on Monday 7th.

Truly sad to see such a tech giant fail at the basics of post service customer care.

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