RJVR
Rikus Jansen Van Rensburg

1 reviews | Active since May 2017

06 Mar 2018, 11:34

WORSE **** service EVER from Sasmsungn ADH !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi , My name is Rikus I own the following : 2 X S7 Edge 1 X Note 8 1 x Tablet all SAMSUNG recentley in november Last Year my device was delivered to my office WITHOUT a Deliver Note , NO CONTRACT as it was Voice Logged and NO STUPID receipt Now they refuse to pay my claims as they do not accept a TELKOM printout as they are to STUPID and THICK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! to undersatnd that the initial Provising date is the date I bought my VERY FIRST phone I need this claim done or else this will go on Samsung facebook and every POSSIBLE media site I can GET my FREEEEEKING hands On it is by Far the ****tiest SERVICE i received You get treated like a ******** as I sent my statements as well and my ID copy WHTS the F.... Shoudl I do More EMAIL : spoke to Mike and Patientce and Andrew ALL of them is useless!!!!!!!!!!!!!!!!!!!!!!!!! Good day

Please see email from ADH below.

Good day Patience Mhlanga We cannot assist due to the initial provisioning date on the document. Kind regards, Limahl Leroy Rennie

N.B.: Should the customers device need to be repaired, kindly ensure you book the customer device into your Accredited Service Centre before the Samsung ADH Warranty period expires. Take note that should the device not be repaired and initiated on the Samsung ADH System within 30 days of the booking date, the Samsung ADH Warranty repair might not be honoured.

Call Centre: *** Ticket ID: 501390 Subject: FW: ********** 459 Priority: Medium Status: Answered

0
Replies (2)
RJVR
Rikus Jansen Van Rensburg's update07 Mar 2018, 08:07
Reviewer Update
STIL NO FEEDBACK AS WE ARE JUST NUMBER FOR SAMSUNG i RECEIVED THE EMAIL AND I AM LESS IMPRESSED CALL ME I NEED THIS MATTER SETTLED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ********** 997 A senior customer service executive will contact you with further advise on this matter. Regards, SamsungSA:^LZ
RJVR
Rikus Jansen Van Rensburg's update07 Mar 2018, 08:08
Reviewer Update
********** 08 ********** 732