Worse Service in The World

So i bought a Samsung Tab A 10.1 with S pen. found out that the sim card reader is not working. took the device into Samsung Care in Cape Town Century City for repairs. they booked the device in on the 17/01/2018 and said it will take 7 to 10 days to repair. after waiting and hearing nothing from Samsung I phoned the call center number provided ********** 151. Phoning more than once a day and on the one call hold on over 35 min with out no answer just ringing. So I decided to go to Samsung driving all the way from Somerset West to find out what is going on. when i got their at reception I asked the man what the call center number is and he gave me the same number as above. so I called the number and asked the man who is answering the phone and while we are talking the phone is ringing. so he said their is a lady who works on the switchboard but she is not in today. so I asked who answers the phone then and he said no one, and I asked again no one and his reply was yes no one as if it was normal procedure. if I was not happy with that I need to send a email to ********** 29/01/2018 and still nothing.

after all I went to the repair side to asked if they can tell me about the repair on my tablet as I use it for work every day and at the moment cant do my work properly. so when i got to the counter I asked the lady about the phones and who is answering them. she told me it s a huge switchboard with only one lady doing the job. so I said that if she is not in who is answering the phone then and got the same answer, wait for it!!!! NO ONE!!!!! during the when I was calling the phone would be picked up and put down immediately several times.

So then she told me that my Tab was not repair yet and that they are waiting for parts.this is 2 weeks later. I asked her if she can try to find out when the parts will get here for JHB and her answer was no, she can do that I need to wait until it is fixed.

This is the worse service I had ever encountered in my life. It was like I they want to get rid of you so that they can just do nothing or something. I would like to hear what you Samsung is going to do. If this is the way you guys work then you are clearly the worse company in the world.

Waiting to hear from you ASAP.

Regards,