Worse Service I have ever had

Hi Samsung

I would like to start by saying ,I have always been a valued customer and have always used your brand and trusted the Superior build quality. We even bought a new A7 2017 edition recently ,I was very happy until the following.

Before the A7 upgrade we had a Samsung S5 32gig still under warrantee till October this year ,But it had some screen issue's ,The screen would fade in and out of colour from time to time and we finally decided to take the phone into the repair store in canal walk ,South Africa .At the store the staff were abrupt but myself and my wife brush these things off as it never helps anyone to complain about random ****. We waited weeks ,and eventually got the phone back ,but once again the phone had an issue ,The screen was loose for some reason ,Now there was no fading but the screen would hang on the ribbons powering it ,So once again we took it to the store ,We spoke to ""Charlotte"" the store manager at the time and she proceeded to capture the details and process the phone for repairs ,She noted to us it would take 1 DAY MAX ,Its 1 MONTH later and Charlotte still hasn't called us to let us know the phone is done or any communication further than that ,So myself and my wife took it upon ourselves to contact the repair vendor here in cape town ""unitronics"" Here we spoke to a lady by the name of ""tatum"" The phone had been repaired however there was a bill attached to the repair which was about R2500 ,At this point we are shocked because this device is still within warrantee ,However it was noted on the forms that this was not the case ,Once again we didn't get upset and sent the correct information to Tatum .At this point the phone has now been repaired and the device needs to be delivered .Tatum noted that the device would be delivered back to the store and that the store manager could then have it sent to another address ,Be it work or home address, All we had to do was call the store and speak to ""Charlotte"" So I called the store on ********** And spoke to Brandon he told me the repair side of the store has a different number and that i should call ********** ,Which i did and the number did not work ,I then called back to the store and spoke to him again and just put this into perspective, the store is not that big ,The repair kiosk is about 4 meters away from the store phone, Brandon proceeds ask if the number is correct to the repair manager (He literally just spoke loud and Charlotte gave him the correct number ) The correct number was ********** ,I confirmed with him the number put the phone down and called the new number .Once again it did not work .I called back again and spoke to a lady by the name of ""Ruwayda birch"" I asked her to walk the 4 meters to the other side of the store and let one of the repairs take my call, She proceeded to tell me this is not allowed and that she will not do it ,She also said that they are not part of SAMSUNG ,even though this is a Samsung store ,I explained to her i really need to speak to them and that the numbers are not working ,So what should i do ,She then tells me to call the head office ,This is ridiculous its laughable really ,The refused to walk 4 meters or even shout to the repair guys to take the call ,She ended putting the phone down in my face ,I called back and spoke to Brandon again who eventually called Charlotte from across the store and she has taken my details .

I have dealt with so much these past few weeks ,I do not know what to do anymore.

Regards Sergio Bergstedt