Worse service ever a month later

Tyrell : Good day

Is there any accurate feedback regarding the requests below?

Application done Sunday, September 25, 2022.

Are we still waiting indefinitely?

Samsung response :

Good day Tyrell,

Thank you for purchasing Samsung product.

Kindly be advised that we are still experiencing technical errors regarding this promotion

Please note that once the technical error with the vouchers is resolved you will receive feedback via email. Thank you for your patience.

Apologies for any inconvenience caused.

Regards, Thozama

Samsung Promotions Team

Tyrell ;

Good day

Is there any accurate feedback regarding the requests below?

Application done Sunday, September 25, 2022.

Are we still waiting indefinitely?

Samsung :

Thozama,

Please see the below customer email and assist.

Kind regards

The zaservice team

Tyrell :

Good Morning

Is there any accurate feedback regarding the requests below?

Application done Sunday, September 25, 2022.

My wife had submitted a day after me and has received her voucher. How is it that your system is down!

Samsung :

Can I get contact details for the Service Delivery Manager for KwaZulu-Natal.

Samsung :

Good day Tyrell,

Thank you for contacting Samsung Promotions.

Kindly note that the 1st batch of vouchers has been sent. Your voucher will be allocated to your email soon.

Regards, Thozama

Samsung Promotions Team

Tyrell:

Can I get contact details for the Service Delivery Manager for KwaZulu-Natal or other management for poor customer service and lack of feedback aside from default replies.

Samsung :

please urgently advise on feedback for the below customer escalation.

Regards,

The zaservice team

Tyrell :

Good day, Tyrell,

Thank you for purchasing Samsung Products

Kindly be advised that we are still experiencing a technical error with the vouchers, once the error has been resolved you will be notified via email. Thank you for your patience.

Apologies for any inconvenience caused.

Regards, Thozama

Tyrell :

That's absolute nonsense how did the claim I had submitted for my 2nd phone a day after mine get approved?

Will use other channels to get ahold of senior management as I can see you do not what to escalate this.

I had purchased this phone with intention of using the voucher for a cover!

Samsung :

Good Day Tyrell,

Please note that the claim was validated and approved, but we are having a technical error with the vouchers, as soon the vouchers are available you will be allocated your voucher.

Apologies for the inconvenience

Kind Regards Thozama

Tyrell :

how did the claim I had submitted for my wife's phone a day after mine get approved?

I have got no response from you.

I have posted a complaint on hello Peter and was contacted by your complaints department.

I still have no response

Im requesting an managers contact number with no response should I take it that nothing will be done?

Regards

Samsung :

Good day,Tyrell.

Please note that we have forwarded your email to the Voice Of Customer department and the team will revert back with feedback.

Regards

The zaservice team