Worse service

I took my Samsung gear 2 for repair at samsung repair centre. At first I was told that the gear 2 watch only had one year warranty but when I produced my warranty card which stated that the gear 2 had 2 years warranty, I was then told that the battery warranty is not 2 years which is not stated in the warranty card. After launching a complaint at samsung gead offive south Africa, and with a lot of ups and downs, they told me they won't pay for the battery which they regarded as an accessory. I agreed that I will pay for the battery even though i didn't agree with their conclusion because in my warranty card there is no where a battery is stated as an accessory and it doesn't say that the battery only has 6 months warranty. After agreeing to pay for the battery so that the watch can be repaired under warranty i was told that this should be done within 2 weeks. A month later today i am still waiting for the gear 2 watch when i phoned to ask i was told they were still waiting for a part which at a later stage i was told they are now waiting for another gear 2 unit. I am very disappointed with Samsung and I am tired of waiting