1 reviews | Active since Jul 2012
Worse customer care service
I purchased s22 cellphone on Samsung online, I received the device on the 4th April 2022, on the 7th of April I lodged a complaint on Samsung online and requested to return the device and get a refund, I was told that a ticked number has been created and the driver will come and fetch the device and the whole process of getting the refund will take 7 to 14 working days, its been close to a month now, no driver has come and collected the device and Samsung has my 18k that I need urgently, there hasn't been any refund ,I have reported the matter many times on their Twitter account and Samsung online support, they keep on apologizing for the inconvenience, but they continue to inconvenient me more. I feel like they are not giving my matter attention, I just want a refund that's all
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^SS