RF
Rolin F

1 reviews | Active since May 2016

25 May 2016, 06:50

Worse brand ever & Service

<p>so the other day i write a review... agend emails me asking details ect.. i give him all he wants.</p> <p>then he phones me saying no they came to my house did 1 load of washing heard nothing wrong so they left and assumed nothing is wrong.</p> <p> more i tell this clown it doesnt happen everytime more he says nothing wrong. so they say now they wana take my b brand new 2015 R8000 washing mechine and go test is. fine no problem</p> <p> </p> <p>point is you know wat his best excusse was... sorry we cant exchange ur mechien.. even tho iv had a tech out to my house 5 times.. belts was replaced.. shockes were replaced.</p> <p> </p> <p>i mean thoes breaks in not even a year?????????????? its a *** product. **** brand and worst service iv ever recieved. il get better service from our goverment!!!!!</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply29 May 2016, 09:51
Official

Hi Rolin

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team