World's Most Horrible Customer Experience

On the 29th of November 2019 ( Black Friday), I purchased a Samsung Galaxy S10+ from the MTN at the Pavillion, the subscription included a Samsung 40 inch TV. I was assisted with claiming the TV on the Samsung Members App using the new phone. However to this day the 23rd of December 2019 I have not received the TV.

When I escalated this to MTN a week later 6th of December 2019, I received a response that was completely unhelpful, I was told that they cannot assist me as this is with Samung Digital Planet and not them, yet the DEAL WAS FROM THE MTN STORE IN PAVILION. I then decided to contact Samsung Digital Planet via Samsung Members using their Live Chat. Unfortunately I ended up chatting with a consultant who didn't even bother to listen to my query and just told me to email ***. She then called me and was extremely rude. I asked to speak to her Manager who like her didnt have any telephone etiquette whatsoever. This call was followed with back and forth emails between myself and Samsung Digital Planet who continued to apologize but have not provided me with any answers. Samsung sent me 8 messages to tell me the TV will be delivered between 9am and 5pm but it was never delivered on any of the days they stated.I escalated the issue again and unfortunately all I got was another apology and still no TV. Whenever I tried calling the number they provided on their messages the call is always cut and then after 6 mins there is an automated voice that just says goodbye. When my husband contacted them they stated that the owner rejected the order, which is completely incorrect and I was advised that the order was sent back to their warehouse and cannot be reverted. I once again proceeded to email them and advise that I am the owner and I didnt reject anything to which they said they will change the order and ensure the TV is sent to me. We found out the order was then with the courier service RTT and that the TV will finally be delivered. The tracking order number stated the TV was out on delivery however the TV was not delivered. Samsung hasn't even contacted me to find out if I received the TV.

I HAVE STILL NOT RECEIVED THE TV AND I HAVE NOT BEEN CONTACTED OR ADVISED ON WHEN IT WILL BE DELIVERED .

When you make a purchase from a reputable brand like Samsung, this is not the service you expect to receive. They have the world's most disappointing service. They have basically **** about their customers and still not come though with their deal.

MTN like Samsung clearly has no care in the world as to whether their customers are happy or not. When I told them I don't want the phone and want to cancel everything they simply said that this is not possible but did not assist me at all in getting the TV.

RTT the courier service states on their tracking service that the order was out on delivery today the 23rd of December 2019 but no one showed up and my mum was home all day waiting for the TV. I am completely disappointed at both MTN and Samsungs processes and will not be making repeat purchases from these brands.