CP
Cassim P
1 reviews | Active since Jun 2009
03 Oct 2015, 11:05
Worlds Best Service ??? I don't think so
I dropped of my less than 1 year old Samsung Galaxy S5 mini at the warranty center last week Friday, 8 days later the device is not repaired, i have called numerous times to find out what the delay is and have been told they are awaiting spares to repair. I cannot understand how a company who boasts the \The worlds best product deserves the world best service"can have no spares on have to fix a product less then a year old. Worlds best service - i don't think so....."""
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Samsung South Africa's replyOfficial
05 Oct 2015, 08:41Hello cassimp,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the repair delay on your Samsung S5 mini. We will be sure to look into this and speed up the process.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the repair delay on your Samsung S5 mini. We will be sure to look into this and speed up the process.
Kind Regards
Samsung South Africa
Samsung South Africa's reply05 Oct 2015, 08:41
Official
Hello cassimp,
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the repair delay on your Samsung S5 mini. We will be sure to look into this and speed up the process.
Kind Regards
Samsung South Africa
Thank you for voicing your complaint through to Samsung Electronics South Africa. We would like to apologize to you for the repair delay on your Samsung S5 mini. We will be sure to look into this and speed up the process.
Kind Regards
Samsung South Africa