World class produckts and service DEFIANITLY NOT MY EXCPERIENCE!!

<p>I bought a S7 Edge phone in June 2016 convincing myself the phone would be worth everything and more for the price that I paid for it. What a rude awakening Not at all. 7 Months having the phone on 27 January 2017 I went to bed with a working phone. The next morning I got up, checked my phone and it was dead! Pushing all buttons but still not switching on. I put the phone on charge and after 30 minutes I realise that the phone is getting hot a the back. Got in my car and drove to Vodacom witch is my service provider. Getting there they tried to reset it but to no sucess. Now on my phone I have red lines apparently meaning the phone is locked. Now I got directed to Samsung in Clearwater Mall. There I get to a guy telling me I need to go to Samsung customer centre in Constantia Park. Half a day later I get to the centre and a lady check in my phone. Half an hour later she informed me that I will be contacted regarding my progress on the repair. What a relieve everything done and now waiting patiently for my phone call. On 07 February I receive the chock of my life. Mr De Jager YOU need to pay R3905 for the repair to your phone. The main board is dead and needs replacement . Now I ask but why do I need to pay for a phone that costed me thousends of rands and that is only in month 7 of the guarantee. Now I get told the screen got a fine crack +\~ 5:mm on the top right hand side and this is the cause why the board is dead. What!!!What it cannot be I go to bed with a phone that us working and the next morning does not want to work!! How did Samsung got to that answer??? Now 3 weeks later after promised that managment will sort it out and without my phone now for almost a month, I am still waiting for THAT SPECIAL PERSON TO COME BACK TO ME! TODAY AFTER 4 PHONE CALLS THE SAME THING HAPPENS, Mr de Jager, Tuli our manager will call you! Still NO assistance. What do I do to get this sorted out? Is there anyone that have advise for me? This is shocking whilst holding on this morning the following recording was playing: Samsung for the kind of service you can only dream off" O REALLY!! CAN SOMEONE AT SAMSUNG THAT STILL BELIEVE IN THIS STATEMENT, PLEASE HELP ME I AM ON MY KNEES BEGGING FOR ASSISTANCE. ANDIES DE JAGER. </p>