1 reviews | Active since Nov 2016

28 Feb 2017, 09:32

Wits end. Samsung is useless

<p>I don't know what to do anymore. I have NEVER had suck bad service. I took my S2 watch in weeks ago as it didn't work. Got it back, still doesn't work. Got told to take it to SSS. I told Ashlen I don't have time for this. It is a nightmare. I have phoned, emailed. Bianca from SSS just ignores my emails. The phone number given doesn't work. Ashlen from Samsung does not return my calls or emails. Khanyi Gumede said I would be helped. My emails and calls are ignored as well. I am training for 2 Oceans and have no device and can't get hold of anyone. I want my money back for that ******* and never have to deal with this frustration from Samsung and SSS again </p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply28 Feb 2017, 16:23
Official

Good day Kerry,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Kind regards,

Samsung SA