Without a cellphone in this day and age!!!!!

<p>In December I took my Samsung Neo trend Dual SIM phone to the Pretoria Samsung Service Centre. Now more than 6 weeks later, 3 times the phone has been in for repairs and waiting for someone to call me back since Monday I still do not have a working phone.</p> <p> </p> <p>Does Samsung even care about this terrible service?</p> <p> </p> <p>Herewith the mail I sent to the ********** email address on Monday afternoon and nobody has contact me yet:</p> <p> </p> <p>HI</p> <p> </p> <p>Right now I am so dissatisfied with the service from Samsung for the following reason:</p> <p> </p> <p>· It is impossible to log a complaint on the internet. I actually had to call into the line to get an email address</p> <p>· At the beginning of December I took my Neo Trend Duo SIM phone to the Samsung Service Centre in Pretoria. The phone has been in 3 times since then and the problem is still not solved</p> <p>· Today I phoned the Service Centre as they returned my phone for the 3rd time on Thursday (was supposed to be with me on Monday) as I put my SIM cards in and tried making a call and it would not connect</p> <p>· I spoke to the person who is supposedly the manager who then got someone to call me back and tell me my phone was ready for collection. When I told her I had it then I was told to take it back in. I give up</p> <p>· I am still waiting for him to call me back as I will not be taking it back they can collect it and right now I am about to put a post on Hello Peter</p> <p> </p> <p>Can somebody with authority call me and tell me what the plan of action is as this is terrible customer service and I will never by another Samsung product</p>