MS
Mogammad S
1 reviews | Active since Jun 2020
29 Jun 2022, 12:48
With Samsung galaxy the more you pay the less you get! :-(
Just recently upgraded to the Galaxy S21 and lo and behold, the more you pay the less you get. No adapter for the charging cord no screen guard no accessories whatsoever. So they tell me you can buy it at Samsung store in Canal walk. Cost R590 for the adapter alone which every other major cell provider gives you in your damn box. My wife and children all have galaxies but if this is the direction you heading in as Samsung, I can guarantee you we will take our business elsewhere. Flippen ridiculous. The more you pay the less you get.
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Replies (2)Samsung South Africa's replyOfficial
29 Jun 2022, 13:12Good day Mogammad ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply29 Jun 2022, 13:12
Official
Good day Mogammad ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's replyOfficial
30 Jun 2022, 11:13Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply30 Jun 2022, 11:13
Official
Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
This matter shall be closed now.
We appreciate your bringing your concerns to our attention and thank you for your support.
Kind Regards,
SamsungZA
:^NM
