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missginger.ginger missginger.ginger

1 reviews | Active since Jan 2017

30 Jan 2017, 12:51

win not get!!! What a waste :(

<p>I have been trying since december 2016 to redeem my 4000.00 voucher i have recieved my code and everything but when u phone in to the number samsung gives you they put you through from consultant to consultand you spend almost a hour on the line waiting ajust at the end for the consultant to answer the phjone without saying hallo or anything and when you asjk him for his name he puts down the phone in your ear. Tomorrow is the cut off date and then it will be said that you didnt register in time for the voucher. This is really pathetic service and i will never buy from samsung again for such a big and well known company to get this level of service is really disgusting. I must recommend you guys learn a thing or two from LG as they give the best service quickest turn around tuime and friendly staff. This has left a bad taste in my mouth for samsung and i would rather from now on spend my money on LG where i know i get after sale service and not just for me to buy their product but to keep me as a customer too.</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Jan 2017, 14:00
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA