SH
Shaun H

1 reviews | Active since Mar 2020

31 May 2022, 12:21

Will never buy another Samsung product again!

Upgrade time! Now to find a phone that will be comparable to my last phone for the same price. Well looking around and comparing phones I am amazed to find that the only phone that comes close to the huawei p30 lite 2020 edition, is the brand new Samsung galaxy A53 5G... and even then it's gona cost me R100 more pm. Everything else including some more expensive models in the last 2 years has actually gotten worse. So I sign for the phone and then go home. Time to transfer my stuff. The sumsung transfer app gives me an estimated time of 8 and a half hours. So I decide to rather transfer the essentials over the app, and then transfer the bulk of the stuff over my PC. Put in a brand new 128gb memory card and start the transfer. After about 2 hours the phone just reboots during transfer. This happen about 3 times. So the transfer process took me 2 days. Then the useless piece of **** starts having issues with the memory card. A problem that would see my SD card unmounted for a day, at least twice a week since I got the phone, causing the photos I take during that time to save to its own folder... Then you got to merge the 2 folders and even that is a problem. Next is the signal... so you think "5G, nice!" well not so much, because I am losing signal on a daily basis with this phone. I put the Sim in my old phone and no problem there... Did that a few times to confirm it's the phone and not the network. Also the support for the phone is pathetic, some games can only be played on data and not over Wi-Fi... even though there is no issues with the wifi when I exit to homescreen and open YouTube or Google. The touch screen is so unresponsive at times that I have to click things about 4-5 times before it responds. The phone sometimes just exits apps and especially YouTube videos and shuts them down. It's scrolling is so slow sometimes its like it's running on 512mb RAM and not the alleged 6gb that they advertise. And to top it all off, after buying the Samsung kickstand cover for R500... phone is ****ed after the first drop. Screen damaged and not even working. Not cracked... but looking in the sunlight under the screen, there is damage. Cell C wants R2300 for screen replacement and Samsung want R3200 for the same thing and I now got 22 months left to pay off a phone that never worked properly from day 1. What was the point of the cover if one lousy drop breaks the phone. I have dropped eggs that have come off better then this piece of ****. Suffice to say, I will never buy another Samsung product in my life, and I will actively encourage people I know to buy better products.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply31 May 2022, 12:24
Official
Good day Shaun   ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Kind Regards, 
SamsungZA
^NM