Why buy an Apple, because they stand by their products and guarantee

Appaling service at the Samsung Service Centre in Durban

My A8, has suddenly come up with an error message 'Moisture detected'..amazing, as its been in a very hot climate with neither moisture or humidity for the past month. The pavillion store said there was moisture, so I took it to the repair centre in River horse valley. 45 minutes later after finding out that its still under warranty, the manager refuses to even diagnose the phone for repair, as it has scratches and dents on the corners, where it meets the cover. These scratches are synomous with a 21 month old phone. How sad, that the agency, not a Samsung brancvh, can still quote for a repair, but deny a repair under warranty. After 30 years with Apple I will return, if this is not addressed in 48 hours. Its nothing but a pathetic manner of avoiding responsibility for a model that has been full of problems since launch. In the USA, they just replace with A10, as they know the faults are endless.