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Ayanda D

1 reviews | Active since Apr 2014

08 Jul 2015, 11:10

Why bother buying a Samsung Tablet

I bought my Samsung Tab 4.7 through FNB smart device through a contract which I'm still paying. My understanding is that Samsung gives 2 screen repairs for contract Samsung phones. Well I prefer a tablet because it's convenient and I also use it as a phone I don't like those other small phones. On Saterday my tablet screen accidentally cracked and when I took it to Samsung Sandton City I was told that I was going to be charged because only selected phones get free screen repair now that's a ******* they all Samsung at the end of the day why should other phones get benefits and some don't. This is unfair really being charged R2300 just because I prefer a tablet over a regular phone no man its not on.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Jul 2015, 15:44
Official
Hello AyaDladla,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA