LI
Luke I
1 reviews | Active since May 2018
12 Mar 2024, 08:28
Who knows where my money is?
I am extremely disappointed and worried about the current situation that I have been put in. I was charged 20k yesterday by you guys to purchase my Samsung s24, only to find out that you have still not acknowledged the actual online purchase. Float, one of your payment platforms has comfortably taken my money yet I still have no idea why you have not communicated to me! I want this resolved this morning as you guys have still not given any indication of what the hell is going on! I have attached the email from float one of you payment providers for the actual purchase confirmation and order number
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Samsung South Africa's replyOfficial
12 Mar 2024, 08:35Good day Luke
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply12 Mar 2024, 08:35
Official
Good day Luke
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM