mS
melanie S
1 reviews | Active since Sept 2012
20 May 2015, 14:05
While helping us the technitian just vanished
While at Samsung store trying to get my mom's phone fixed the technitian sent my mom to vodacom next door to get something when she returned the technitian vanished. Everyone in spite were very rude sarong he will be back layer bit could not say when and refused to phone him. The manager refused to give me his name.
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Samsung South Africa's replyOfficial
20 May 2015, 17:08Hello malliemedic,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. Please advise if the unit was repaired. Please email your response to zaservice@samsung .com
We again apologize for the lack of service received.
Kind regards
Samsung SA
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. Please advise if the unit was repaired. Please email your response to zaservice@samsung .com
We again apologize for the lack of service received.
Kind regards
Samsung SA
Samsung South Africa's reply20 May 2015, 17:08
Official
Hello malliemedic,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. Please advise if the unit was repaired. Please email your response to zaservice@samsung .com
We again apologize for the lack of service received.
Kind regards
Samsung SA
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordingly and ensure that this does not occur in the future. Please advise if the unit was repaired. Please email your response to zaservice@samsung .com
We again apologize for the lack of service received.
Kind regards
Samsung SA