SM
Sunil M
1 reviews | Active since Mar 2009
23 Aug 2015, 20:40
Where should I take the TV for Repairs ?
Second complaint to complain for the lack of response for the first by your Customer Service department and your VOC : Senior Customer Service Executive : Mary Maponya. Who suddenly cant answer emails. <br> <br> I sent her the Samsung Service center report. So my next question is where do i take the TV for repairs? or don't you'll support products defective after 3 years 7 months? <br> <br> Here is the reference number provided in the first compliant and note my cell number.
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Samsung South Africa's replyOfficial
24 Aug 2015, 09:30Hello sunilmug,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Samsung South Africa's reply24 Aug 2015, 09:30
Official
Hello sunilmug,
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA
Thank you for allowing us the opportunity to assist you.
We really value honest feedback from our customers as this provides us with valuable information on our customer's experience. We are always looking for way to improve and I thank you for pointing these out to us. We will ensure that the feedback reaches the correct departmental managers in order for the matters to be addressed.
Kind regards
Samsung SA