sS
snakehunter S
1 reviews | Active since Feb 2017
02 Dec 2021, 11:52
Where is your exchange department?!?!?!?!?
My tv broke over a week ago. On Friday the 26 November 2021 samsung came to the house to try and fix it but could not do anything and told me that they will send me a new tv or the store i bought from must give credit. I phoned now the customer care line and they cannot get hold of the exchange department. Now what am i suppose to do now???? Must i wait till one day samsung decide its my turn or feels like they want to help?? Just give me store credit so i can buy another tv because its the 2nd tv in less then 2 months that broke. Flimsy tv. Will not buy a samsung ever again if i buy a new tv.
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Replies (2)
Samsung South Africa's replyOfficial
02 Dec 2021, 11:54Good day Jako ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply02 Dec 2021, 11:54
Official
Good day Jako ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
sS
snakehunter S's updateReviewer Update
02 Dec 2021, 12:17Just want to add the guy who helped me over the phone who answered for customer service was very friendly. Buy jeez i want a tv!!!!!
sS
snakehunter S's update02 Dec 2021, 12:17
Reviewer Update
Just want to add the guy who helped me over the phone who answered for customer service was very friendly. Buy jeez i want a tv!!!!!