Where is the customer service for a R14 000 goods

I bought a Samsung double door fridge about 2 months ago. I had built in cupboard build for the fridge according to the dimensions but the fridge was bulging badly.<br> <br> Samsung wanted to send a technician to review this and he agreed that this was a faulty model and hadn't seen anything like this before.<br> <br> It caused damage to my cupboards which I am repairing. I discussed all of this with the service adviser who said he was dealing with this as I want an upgrade replacement as I can't replace with same faulty unit unless I spend more money to increase the width of the cupboards to account for bulging Samsung fridge.<br> <br> Customer service required pictures, report, invoice for damage and then followed this up with requesting more pictures. <br> <br> Sorry I will not run around for Samsung any longer and I will not wait. This has been badly managed considering the information you have with regards to my legitimate complaint of the quality of goods you sold me.<br> <br> I expect this to be dealt with professionally or rather don't sell items to this value if you can't support customer complaints.