AC
Amanda C
1 reviews | Active since Mar 2018
23 Dec 2020, 09:15
WHERE IS MY TV ????????
I purchased a samsung note 20 on the 11th of October 2020 and claimed a 32inch tv that came wih the offer .i have supp**** all required documents and so many back and forth communication in trying to get this tv to no avail .my order number is 42UTFRVT.I have been in touch with a Kirsten Olifant who does not give any feedback .i want my tv please!!!!! Bafana in the verification department seems hell bent on keeping this tv ,i have spend a fortune in airtime already calling Samsung to no avail .SOMEBODY HELP PLEASE..................
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Replies (2)
Samsung South Africa's replyOfficial
23 Dec 2020, 09:17Good Day Amanda ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply23 Dec 2020, 09:17
Official
Good Day Amanda ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
23 Dec 2020, 10:43Sincere apologies for the service delay, please allow us to follow it up with the teams involved and will revert.^NM
Samsung South Africa's reply23 Dec 2020, 10:43
Official
Sincere apologies for the service delay, please allow us to follow it up with the teams involved and will revert.^NM