Where is my tablet?

Hi NM

Thanks, but this is not good enough and this is why I feel this way...

1. Samsung's communication to the public is pathetic, no one has managed any of the hundreds of irate clients expectations, with no actual constructive feedback a loyal client can use or trust. This can be clearly seen by the amount of negative social media situations around this issue along with all the reposts of clients still not receiving their goods after they also received confirmation and an amount of days to expect delivery within

2. Both your client facing and promo department staff confirmed telephonically that I will receive my item as per the confirmation email, 4 to 5 working days, I even got another callback from the client facing agent to confirm this again, so I am assuming no one there knows what exactly is going on, are your managers even aware of this situation as I would like a manager to call me to confirm or explain exactly what the challenge is without lies

3. I am understanding of the situation where there are shipping or production delays, but at this stage I trust nothing Samsung agents are telling the public seeing that people have still not received their items after activation 3 months ago

4. As soon as possible does not give me any timeframe to manage my expectation as a client, is this 1 week, 1 month, 1 year? Please give me a clear timeframe so I do not get annoyed at false promises made by your company, I have already had 3 false promises and will not entertain more, give your clients the proper story so we do not assume you are trying to mess us around

Hope to receive clear, concise, truthful feedback no matter what the situation is along with CLEAR timeframes so I can not get excited for nothing, clearly phonecall feedback hold no weight and have no record so correspondence in writing will now be preferred as I would like to keep a record

Thanks

Hi NM

Thanks, but this is not good enough and this is why I feel this way...

1. Samsung's communication to the public is pathetic, no one has managed any of the hundreds of irate clients expectations, with no actual constructive feedback a loyal client can use or trust. This can be clearly seen by the amount of negative social media situations around this issue along with all the reposts of clients still not receiving their goods after they also received confirmation and an amount of days to expect delivery within

2. Both your client facing and promo department staff confirmed telephonically that I will receive my item as per the confirmation email, 4 to 5 working days, I even got another callback from the client facing agent to confirm this again, so I am assuming no one there knows what exactly is going on, are your managers even aware of this situation as I would like a manager to call me to confirm or explain exactly what the challenge is without lies

3. I am understanding of the situation where there are shipping or production delays, but at this stage I trust nothing Samsung agents are telling the public seeing that people have still not received their items after activation 3 months ago

4. As soon as possible does not give me any timeframe to manage my expectation as a client, is this 1 week, 1 month, 1 year? Please give me a clear timeframe so I do not get annoyed at false promises made by your company, I have already had 3 false promises and will not entertain more, give your clients the proper story so we do not assume you are trying to mess us around

Hope to receive clear, concise, truthful feedback no matter what the situation is along with CLEAR timeframes so I can not get excited for nothing, clearly phonecall feedback hold no weight and have no record so correspondence in writing will now be preferred as I would like to keep a record

Thanks

Hi, can I get some sort of response please?

Would be polite to greet, costs nothing doesn't it?

My apologies but I have done my part in following up when the timelines and confirmations were not met, my last response was pretty clear on what I requested and now I am being told to contact another department, for what reason and why is this not being done on behalf of a client automatically, I am very fortunate that I do not provide a service of this level to my clients...

Where is the manager along with any feedback whatsoever on anything I asked?

Kindly proceed to contact your internal department directly, it is blatantly obvious this is a Samsung issue and not mine so kindly get someone who can actually do what a client asks and not what they think is just OK and offer substandard service on a valid list of queries.

Thank you for taking the time to try and understand my problem instead of passing the issue onto another department creating a more annoying situation for the end consumer