SP
Stewart P
1 reviews | Active since Mar 2009
18 Feb 2021, 08:07
Where is my phone?
Hi
I took my phone in for a screen repair under warranty last year. After much hello Peter'ing the first warranty period issue was resolved.
After being contacted and the repair approved I am now waiting for an update (presumably from the Clearwater store) as to when my phone will be ready. The repair was approved in early December and I cannot fathom the reason for such a lengthy delay.
Please provide an update. This is beyond ridiculous now and is bordering on ***** or theft.
https://www.hellopeter.com/samsung-south-africa/reviews/utterly-poor-service-in-repairing-under-warranty-***
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
18 Feb 2021, 15:39Good Day Stewart,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply18 Feb 2021, 15:39
Official
Good Day Stewart,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
SP
Stewart P's updateReviewer Update
29 Mar 2021, 08:19Hello
Private responses requesting an update are ignored. No one has contacted me. Where is my phone? If I don't get it back asap I am laying a charge of theft against Samsung.
Private responses requesting an update are ignored. No one has contacted me. Where is my phone? If I don't get it back asap I am laying a charge of theft against Samsung.
SP
Stewart P's update29 Mar 2021, 08:19
Reviewer Update
Hello
Private responses requesting an update are ignored. No one has contacted me. Where is my phone? If I don't get it back asap I am laying a charge of theft against Samsung.
Private responses requesting an update are ignored. No one has contacted me. Where is my phone? If I don't get it back asap I am laying a charge of theft against Samsung.