WHERE ARE MY FREE GIFTS?? ****-SUNG.

I'll keep it brief because I know what their response (as seen from many other reviews with my exact problem) will be. Took out the S21 contract from Vodacom with the Samsung promotion (free gifts ?); Claimed from Samsung Members App; Claim approved; It has been quite a few months to date and numerous times contacting them with no actual luck (same stories everytime.)

Watch for their response below ?: "We have noted your concerns and we are currently investigating the matter further." - Samsung ?

If anyone perhaps has any advice regarding this matter (seeing as they can't even fix the problem themselves) please do share. I don't know if we can take any legal action against it but, The Consumer Protection Act clearly states, "Suppliers may not mislead consumers." The Act also bars suppliers from making false claims about a product. So, I'll try to lodge a complaint with the Advertising Regulatory Board.