BLMa
Bongani Lucky Mtshweni admin

1 reviews | Active since Nov 2021

17 Jan 2026, 02:13

When Samsung Z Fold 7 came out im the first client to get it at Secunda Vodacom4u, since it's inception the phone self breaks, the first time I took it in and was repaired under warranty

When Samsung Z Fold 7 came out im the first client to get it at Secunda Vodacom4u, since it's inception the phone self breaks, the first time I took it in and was repaired under warranty. The big screen cracked they fixed it, again last week the screen is showing a line. I reported the issue where I got the phone, till now no response. My request from Samsung it that it's clear that I got the phone which didn't pass the quality assurance it deserved hence I bought a problem. More importantly I bought the phone as a business owner for convenience but the phone is now the source of unhappiness in my professional life. I always carry two phones always the second one being Samsung s22 ultra 5 G also broken now with insurance but im told I need to pay so much money for the new model because they don't have S 22 Samsung ultra 5 G. I'm currently preparing for lawsuits hence I can't wait more than an hour without my phone. So please give me the newest phone which has gone through quality assurance

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Jan 2026, 07:21
Official
Good day Bongani

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 
  
We have noted your concerns, and we are currently investigating the matter further. 
  
Your complaint has been assigned to our escalations department and we will be in contact with you. 
  
 Kind Regards, 
 Samsung ZA
^NM