when Samsung and the ombudsman are in cahoots

Dear Consumer Ombudsman,

I bought a Samsung galaxy Z3 Fold December 2021.

I have had problems with the screen cracking in the 1st 5 months of having the device, I have made contact with Samsung international and the initial service provider and went to a few Samsung outlets who referred me to the branch in Tyger valley I took the device there and was told that they wait 2 weeks for spares and got given a dummy phone that could not even link to my wifi (note 20)

My phone was found to have a factory fault and should never have made the market in the 1st place. My was fixed in July by Samsung, however I have been ill and could not go back to the center, my phone has now got exactly the same problem it initially had the time I took it in and I have asked this phone to be replaced as it is now known to be a factory fault device. According to Samsung the device is out of its CPA time meaning they cannot replace it, So Im sitting with a device that will break again in a few weeks time and Im still paying for it. This is a R40k phone and Should not crack on its own or go into lock mode. Im currently house bound due to two operations ive had in January 2023. I am not able to do any banking or contact my work or in my case also even contact my disability insurance as all this info is loaded on my phone.

This device never fell or got water damage. I got a NOTE 8 that fell into water and I know that's my negligence so I have to pay to fix or replace it. This device is a factory fault device that Samsung wants the public to pay for when its out of warrantee and that is UNFAIR.

the customer ombudsman doesn't even respond to the email