1 reviews | Active since Sept 2021
What the ****? SAMSUNG!
Im writing this on behalf of my husband, who i have witnessed try tirelessly to have his Samsung S21 ultra phone screen repaired. Since november 2021 he has been directed to go from pillar to post. Each Samsung accredited store has sent him all over the country side and none of them seems able or even willing to help. The service or lack there of he received is shocking! He has been to incredible connection who told him to go to Fnb bank city, they told him to go to clearwater who then told him to go somewhere else. We have called support, sent emails and after 3 months of running around in circles; I am at my wits end!!! Im thinking this company is giving us the run around and waiting for the insurance on the screen to lapse.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS