What Samsung rewards?

<p>I recently upgraded to a Galaxy S7 on Vodacom price plan. </p> <p>I app**** for the reward with the Samsung app and this is where it got really silly. A day later I receive an email from ********** headed Samsung Summer Magic | Reward Scheduled for Processing- stating that they were processing the request.</p> <p> </p> <p>Another day later I receive an email from ********** headed: Samsunng Summer Magic | OUR COURIERS COULD NOT DELIVER containg a waybill number and contact details for someone at RAM couriers who I should contact regarding this delivery. I managed to get hold of the poor lady at RAM and was horrified at the way Smansung/Samsun S-rewards misrepresents the facts and their service as they have NOT tried to get hold of me as there is no delivery scheduled.</p> <p> </p> <p>As I discovered ontThe RAM couriers website the Waybill does not exist, the facts are:</p> <p> </p> <p>1. My address details supp**** to Samsung were correct.</p> <p>2. There is no question that the couriers could not make contact with me as they never tried - why should they as no delivery has ever been scheduled.</p> <p>3. The name, number and email address of the poor RAM staff member supp**** in the emails has never given permission for her details to be handed out and in fact has nothing to do with scheduling the rewards delivery. </p> <p>4. When responding to the offending email I got a snotty reply (possibly automated) repeating the waybill number and giving me the URL link to the - tracking site - NO TRACKING FOUND is still the result.</p> <p> </p> <p>I know friends who received their Samsung rewards so it obviously is not a **** but the way the matter has been handled in my case is not exactly confidence inspiring and does Samsung absolutely no favours at all. It is more than likely a third party - in any case I am much more annoyed wit the misleading and false communication than with the delay in receiving the accessory kit as promised.</p> <p> </p>