WHAT HAPPENED TO COMMUNICATION

Took my phone in for repairs on the 3rd of February, as my screen had cracked, i had intercepted that fixing it, will not take longer than a week. Samsung had advised that an evaluation has to be done, than a quotation will be sent , and that only happened on the 9th (a week later) to quote a PHONE SCREEN. they advised that it will be ready in 5-7 days, its the 11th day now, and i still do not have my phone back, no communication has been sent to advise me of the delay, when i call, im told, the matter has to be escalated, but still dont get feedback from them, or an apology for the inconvenience.