What a wakeup call

<p>I have received my cellphone from today a year back. I dropped by phone over the weekend, and yesterday afternoon phoning Samsung they first told me that My Galaxy Note 4 does qualify for a screen replacement. They person gave me the next number to phone ***. After I was told they only work from 08:00 to 17:00. This morning I called and a lady answered how told me that my phone is not registered and that They can not help me. I told her that today my phone is a year old. She said to me that the garantee is only for 1 year and there is nothing that she can do to help me. I told her I did not understand as according to me the 1 year only lapses today and she could still help me with my phone. Really I am discussed with firstly their service and the unwillingness to help. I never took Samsung to be so imcompetent. Hopefully the people reading this review will not ever in their lives buy a Samsung again. I promise myself with my next upgrade Samsung will not be a consideration. One Loyal client lost because of the lady this morning at Samsung. I hope she is happy!</p>