FH
Frikkie H
1 reviews | Active since Jun 2011
14 Feb 2022, 10:24
What a terrible Customer Experience with Samsung SA
After complaining on 13 Oct 2021 and Samsung saying that a call has been logged with their Voice of Customer Advisor under the reference number: ***, I am still awaiting resolution. It has now been more than a year that I am waiting for a promotion item from Samsung SA on a cellphone purchase I did in Dec 2020 which was part of the deal. This is just terrible customer service!
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Replies (2)
Samsung South Africa's replyOfficial
14 Feb 2022, 10:26Good day Frikkie ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply14 Feb 2022, 10:26
Official
Good day Frikkie ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
14 Feb 2022, 11:00Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply14 Feb 2022, 11:00
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM