what a pathetic customer service

I have ordered a part of a Tv Stand that I had to wait 7 working day for it only to be given a wrong part that I ddnt want. When I told them that is not what im looking for I was told company loose money because of people like me who doesnt know what they want. David said I must pay for that stand or get out of his business and go buy whatever im looking for at midrand. I was very shocked and amazed when I requested for a manager they told me his part of management, how ever when the other manager come he still insisted they must not help me he is running a business there doesnt have time to waist on people like. And they way he disrepected me When asked for the paper where they wrote the model no. He throw the paper on my face. Its very bad and disappointing for such a big company like Samsung having David who have such a very bad attitude and poor customer service an him being a part of management. I feel even if his the owner of Samsung he doesnt have to treat customer as such. Maybe is because im buying R170 product thats way im receiving such a bad poor service<br>