WHAT A JOKE!!!!

<p>In October 2015 I bought my son a new Samsung phone from Edgars for his birthday. 6 Months later the Galaxy Prime Core was not switching on and I took it to Vodacom as instructed by Edgars. I was advised that the unit is “LIQUID DAMAGED”, which the warranty does not cover. I found this very strange but since I could not account for my son’s whereabouts I paid for the repairs on my own.</p> <p> In April 2016 I again purchased a Samsung J2 for my daughter. In August the software was giving problems and I took it to Samsung Constantia. Upon inspection the first thing the consultant told me was: “normally this is due to liquid damage”. I went livid!!! Except for the fact that he is no technical expert I can account for the whereabouts of my daughter. The unit was booked in and the LCD was apparently replaced and software was upgraded. I never received any feedback, in fact I downloaded the Smart Repair Update app in order to trace the repair status. I had to call in the Friday to find out if I can collect the unit (this was a week later). </p> <p>Three weeks ago the same J2 that had an LCD replacement was not working again. And it was just repaired in AUGUST? Not even a full month ago!!!!! What does it say about your products and workmanship?Conveniently Samsung now states the unit is "LIQUID DAMAGED" again? Really, you want to go with that again? </p> <p>I used to be a proud Samsung user - my fridge, washing machine, TV's and cellphone contracts can attest to that. As a consumer I read reviews prior to making purchases and when I look at the list of complaints on this website I can assure you I will not purchase a samsung product again. I have lost faith in this brand and will not recommend it to anyone, WORD OF MOUTH IS POWERFUL.</p>