well done samsung

well done samsung ! such great service . your automated response is amazing !! but your customer service is still **** !! i got a response yes . i got 3 follow up calls to assure me someone is looking into the case. and then a week later . yes a week later i get told the vouchers have expired . that is the reason i could not claim it . of cause i know that !!my problem is . WHEN I WAS CONVINCED TO UPGRADE MINE AND MY WIFES CONTRACTS I WAS ASSURED I WOULD BE ÀBLE TO USE BOTH VOUCHERS TOGETHER FOR BOTH OF US AS VOUCHERS WOULD BE ISSUED SEPERATELY ON BOTH OUR NAMES . YES I RECEIVED ONE VOUCHER IN JAN 2017 .BUT I HAVE NOT RECEIVED THE SECOND ONE !IF I HAD I WOULD HAVE USED THEM . I EVEN TRIED A FEW TIMES TO GET IT . PERHAPS YOU NEED TO TRAIN YOUR STAFF TO UNDERSTAND CUSTOMERS AND HELP THEM EFFICIENTLY . I HAVE TRUELY LOST CONFIDENCE IN THIS BRAND AND AM SO APPAULED . IM SURE IM NOT IMPORTANT ENOUGH TO U FOR YOU TO HAVE TREATED ME WITH SUCH DISREGARD . JUST KNOW . IF U PROMISE SOMETHING ITS A GOOD IDEA TO FOLLOW THROUGH . IM SO TIRED OF WASTING MY TIME TRYING TO GET SOMETHING THAT CLEARLY THEY DID NOT INTEND TO HONOUR