Wefix and Samsung South Africa Fail

That response is honestly hilarious, maybe you should get the facts before you post as imagine if I had left my device there at the end of November, your response would still be the same and I would have been without my device for nearly 2 months. So: 1: I tried many, many times calling your canal walk branch unsuccessfully, when I did get through I was told I needed to come in store and order the part. Which I did, when I arrived I was told I did not need to come in store as the part only need to be ordered. I left my contact details and was told I would be phoned when the part arrived, this was the first week in December. 2: When I followed up, again trying to phone unsuccessfully, I posted on social media on your page when I was told the part was never ordered, this was in the second week of December, again saying the delay was from Samsung so contradicting in saying that. 3: I eventually received a call around the 20th of December from a person in store saying the part was on order. Forward January 15 2019, a month and a half after this began, I called canal walk, this time successfully and there was no documentation or acknowledgement of my order. 4: I recieved a call today, 16 January 2019 to mention the the delay is still with Samsung and that there is no definite eta, how is this possible??? The interactions with your company reflect the current state of your company and can only imagine this getting worse. I have posted the same review on Samsung South Africa and await a reply. So take responsibility and withdraw your comment that this situation is out of your control, your company took over from Samsung for repairs in Cape Town, your company is representing them, your company is solely on charge of this and the proceedings. And again, the fact that the device is covered by a Samsung warranty and now a third party company is letting them down is disgraceful, I have never been to wefix for a repair nor would I ever if I had a choice.