Weak sungsung note 8 screen that was broken by the finger

I am using sumsung Note 8, it happened that my finger dropped on the edge of the screen as a result the screen developed light cracks. I reported the matter to sumgsung and I was therefore advised to sent in the mobile set for assessment. My matter was escalated to voice of customer, when I followed up the matter with voice of customer, the consultant called Kagisho told me sumgsung does not cover for any physical damage, that was even before she get report from repair centre. I told her that for her to do fair assessment she needs to look at the physical phone not the pictures only as she would not get true reflection of the incident but she said she can only assess based on the pictures as she sit far from repair centres. Today she called me and told me sumgsung will not cover for my screen because there is no screen that can be broken by the finger, and she made a decision that my phone fell or hit some object.

I feel very ****** by sumgsung, personally I could not believe the finger broke the screen of the phone hence I laid a complain with sumgsung. The response that I received have taught me to stay away from sumsung brands. My advise to other people is that lets not be fooled by false quality specification that sumsung claim to offer sumgsung screen are very fragile and they are making money out of them hence the can not cover them under warranty. I have been using phones and other brands for the past 10 years and this is 1st incident that I am not happy about but sumgsung can not own up to its product quality. I was told voice of customer is the last resort therefore I am appealing to sumgsung management to intervene so as to protect reputation that sumsung has built over the years. All I am asking its a fair assessment that is not limited to the pictures .