Waterdamage!!?? Really!!?? Samsungs' go to line

I bought a Samsung Gear 3 - which Samsung says is water resistant up to 50 meters or 1.5m for 30 minutes. My watch started to go into Samsung Pay the whole time and I said that the "back button" does not work. I contacted Samsung and they said I should take it to SSS Cellular for inspection. I took it there and what a big suprise - IT WAS "WATER DAMAGED". I DONT swim with my watch. I DONT shower or bath with my watch, so there is no way that there could be water damage. Samsung phoned me and said they are sorry but there is nothing they are willing to do. This is what the repair place said so that is what they are standing on. Then the lockdown happened.

During lockdown there was a update.

I did the update, installed it and then the problem was GONE!!!! It did not go into samsung pay anymore - It was healed from waterdamage just there and then.

The back button still does not work, so to me it says that its a malfunction with the button that triggered the samsung pay app to open the whole time.

This was really very bad service from Samsung.

instead of doing a thorough investigation, they just smack it off as water damage.