Watch out for Samsung and Makro Microwaves

I bought a Samsung Microwave at Makro on a two year warranty, in June last year 2022. It stopped working randomly this month; I can’t blame loadshedding, I am at an exempted area.

Shocked to learn now when I returned it to Makro that Samsung; 1, will not replace it; 2, requires me to pay for it to get fixed.

On inquiry why is the warranty not applying I’m told my microwave has “cracked screen” this is a lie.

When I left it at Makro, it had no cracked screen other than what I took it there for. Also, I’m told the warranty is not for the microwave but just a part inside it, a MAGNETRON. Shocked, I’ve bought appliance’s elsewhere and when they stop working - I’ve never been told that warranty is just for a certain part.

The fixing for the microwave is at the same price I bought it for: I’m asked to pay the same amount to fix an appliance that’s not even older than a year.