WASHING MACHINE TO BE EXCHANGED

My ref no's are *** & ***,my washing machine was damaged and needed to be exchanged.I have been calling the CC to do follow ups on when can I expect my washing machine to be exchanged and I keep getting different stories which are so confusing and frustrating.First I was told that they have not receive feedback from the Ikebana appliances,which I had to request myself from Ikebana applicances in order to prove to Samsung that the feedback was sent to them long time ago.After that for days I was told that they are still waiting for an exchange number from Tshepiso who works at Service tracking.I had to trace that person myself to find out what the delay was.She told me that the request was not with her anymore and that I needed to check with Fawzia at credit management.Done that,spoke to Dikeledi last week Wed who told me that they were still waiting for the approval from somebody and promised to call me the next day (Thur) which she never did. I have called again today requesting to speak to Dikeledi and I am told that she is not in at the moment, asked to speak to the supervisor or manager,apparently they are all in the meeting in that department.I mean Really!!!