Washing Machine not repaired/replaced after 1 mnth

I am putting it on record that the service we have been getting from Samsung is appalling. It is now more than a month (30 Dec. 2014) since <br> I reported the defective washing machine to M & S in Port Elizabeth. We have followed this up on 8 Jan. 2015 through Game, where the purchase was made. <br> <br> M & S came out on 9 Jan. 2015 to identify the problem. They ordered a part which was installed on 16 Jan. 2015. The new part was replaced and did not cure the problem. In fact it caused another problem in that the inner drum would not turn. M & S then ordered a new PC board which was installed on 23 Jan. 2015. This did not cure the defect. Another 1 1/2 weeks have now expired with no positive action being taken by Samsung.<br> <br> You will understand that this poor service from Samsung has caused me to reconsider the purchase of any Samsung product in future as well as to advise my friends likewise.<br>