Washing machine frustration

I have bought a new Samsung 13kg dualwash automatic washing machine, this machine doesn't clean clothes and the magic filter does not work , i have been constantly phoning the customer service center emailing them with no respnse when emailing on Samsung's website , my washing machine is scheduled for a replacement but nobody phones me or try to make arrangements i will spend an 20 to 30 minutes every day on the phone trying to have my washing machine replaced my reference *** , i am beyond frustrated as this machine has damaged all our clothes , my baby's white clothes are dull and grey , must was all by hand , very frustrating