Washing machine from hell

I bought a Samsung front loader washing machine from Tafelberg Furnishers on 1 Aug 2025. 2 weeks later we started complained about the drum making a hell of a noise and shaking all over the place. We've had people here about 5 times between Tafelberg Furnishers and Samsung. All saying it's normal. But no one stays to see the full effect of the noise and shaking once it does a wash. I'm not happy with this machine at ALL!!! And I'm an avid Samsung SUPPORTED, but this has left a very bad taste in my mouth. What guarentee do I if this machine ****s out in 3 months or something down the line that it will be fixed/replaced? Telling me the feet aren't level is not working for me. We even moved it to a different room. Tafelberg Furnishers at least keeps calling my husband to find out if it's better now, as I totally lost it with the lady, so I don't blame her for not wanting to speak to me. What can one do when everyone keeps telling you the same *******. I shouldn't be able to hear the machine spinning when I am standing outside my house??? THIS machine is a nightmare. And as I was going to get a new Samsung phone this week, I think I'll switch over to iPhone rather as well. I only take so much **** from a company!