Washing Machine Faulty and Zero Samsung Support

I bought my washing Machine from House n Home N1 City Branch in Feb 2015, it has given me issues from purchase.<br> First it always leaves residue and fluff all over my clothes. i called House and home who said i should call samsung directly, i logged a call which i got no response on.<br> then the washing machine stopped spinning and draining the water out so another call logged to Samsung.<br> A technician came out and advised he will compile a report and advised me to return the machine to House n home. I returned the Machine to find out that House n Home didnt receive any report from the technician.<br> I left the machine at House n Home N1 city who after 3 wks returned the machine to me saying it was repaired.<br> I now have the same issue of the washing machine not spinning or draining the water, and even comes on by itself and makes strange noises when plugged in.<br> I logged a call to Samsung on the 28th July and spoke to Zakile who logged the call with reference *** and told me someone from customer care would call me within 24 hours. I have since called twice and been promised by Nkosi and Sylvester that somebody would call me to assist. I am frustrated and would like assistance please<br> <br>